Refund and Returns Policy

Effective Date: January 2, 2025

At ImmersiveBlogTV, we are committed to providing high-quality products and services to our customers. However, if you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the steps you can take to return or exchange products.

1. Returns Eligibility

To be eligible for a return or refund, your item must meet the following criteria:

  • Condition: The item must be in its original condition, unused, and in the original packaging.
  • Timeframe: Returns must be made within 30 days from the date of purchase.
  • Proof of Purchase: A receipt or order confirmation is required for all returns or exchanges.
1.1 Non-returnable Items

Certain items are not eligible for return, including:

  • Digital products or downloadable content
  • Gift cards
  • Items marked as final sale or clearance
  • Used or damaged products that are not defective

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@immersiveblogtv.net or call 209-922-9721 to notify us of your intent to return the product.

  2. Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and the return shipping instructions.

  3. Return Shipping: Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or error on our part.

  4. Processing: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. If the return is approved, we will issue a refund or exchange based on your preference.

3. Refunds

  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Processing Time: Once a return is approved, it may take 7-10 business days for the refund to appear on your account, depending on your payment provider.
  • Partial Refunds: In some cases, partial refunds may be issued if the returned item shows signs of use or is not in its original condition.

4. Exchanges

If you wish to exchange an item for another product of equal or lesser value, please contact us within the return window. The exchanged item will be shipped after we receive the returned product. Return shipping costs are applicable for exchanges, unless the product is defective.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us within 7 days of receiving the item. We will provide a prepaid return shipping label and either replace the item or issue a full refund, including return shipping costs.

6. Contact Information for Refund and Return Inquiries

If you have any questions or need assistance with a return, exchange, or refund, please contact our customer service team at:

ImmersiveBlogTV
Address: 2776 Richards Avenue, Stockton, California, United States
Phone: 209-922-9721
Email: info@immersiveblogtv.net
Website: immersiveblogtv.net